With Turner Pest Control, You Deserve to Know Exactly What You’re Signing Up For
We’ve been protecting Florida homes for over 50 years. Here’s our commitment to you — what happens at every visit, how billing works, and what to do if something isn’t right.
What to Expect at Every Service Visit
When a Turner technician arrives at your home, here’s what they will do.
How Scheduling and Confirmation Work
You can request to schedule service online at any time through our website or call us during business hours. For urgent needs, we can typically get a technician to you within 24 hours.
Billing Questions
We know that billing confusion is one of the most frustrating things a customer can experience, and we take that seriously. If you have a question about a charge, an upcoming payment, or any other account questions, here’s how to get an answer quickly:
Call us at 800-225-5305
Our customer care team can pull up your account, explain any charges, and correct errors.
Online Portal
Log in any time to view your billing history, payment dates, and what each charge corresponds to.
What to do if something doesn’t look right.
Call or email us as soon as you notice it. We want to resolve billing issues quickly and fairly. If a charge was made in error, we will correct it.
We believe you should never be surprised by a charge. If something on your bill isn’t clear, please ask us to explain it!
Our Satisfaction Guarantee
Turner Pest Control’s satisfaction guarantee means that if pests return between your scheduled visits, we’ll come back for a satisfaction visit and re-treat your property at no additional charge.
Here’s exactly what that means:
- If you see pest activity between regular service appointments, contact us, and we will schedule a return visit free of charge.
- This applies to all covered pests under your plan throughout your service agreement.
- For TurnerGuard plans, this guarantee runs for the duration of your contract period and renews with your annual renewal.
- If you are ever dissatisfied after a service visit, please don’t hesitate to let us know. We will return and re-treat until you're satisfied.
The satisfaction guarantee exists because we stand behind the effectiveness of our treatments. Our goal isn't a one-time fix; it's year-round protection that actually works.
Your Service Agreement
What’s Covered Under TurnerGuard
TurnerGuard covers a comprehensive list of pests, including roaches, spiders, subterranean and Formosan termites, carpenter ants, ants, stored product pests, commensal rodents, occasional invaders, wasps, fabric insects, fleas, ticks, flies, and more. Bed bugs become a covered pest after your first year of continuous service.
Questions About Your Specific Agreement?
Call us at 800-225-5305 or log into your online account to review your service details. We're always happy to walk you through exactly what you're signed up for.
Our Commitment to Consistent, Professional Service
Turner Pest Control holds a QualityPro Certification, a designation awarded to fewer than 3% of pest control companies in the United States. It represents verified standards in business practices, employee training, environmental responsibility, and customer care.